Home / FAQs before the Myselife shipment

These are some the questions we normally get from our customers when we get closer to the event.

When will the myselfie arrive? 

The myselfie arrives 1-2 business days before your booking date. It will be delivered to your chosen delivery address. You can see the shipping address that you shared when booking in your order confirmation. 

Where are my tracking details?

When the myselfie has been shipped you will receive an email with the tracking details. This email gives you details on estimated time of arrival the morning of your delivery. Please make sure to check the ETA on the day of arriving and make sure either yourself or someone you know will be available to receive the myselfie. 

Any issues regarding your delivery, please contact Parcel Force directly on 0344 800 4466 or check your tracking www.parcelforce.com

For shipments with DHL Parcel please call 0247 771 1922 or check you tracking https://track.dhlparcel.co.uk/

When do I need to return the myselfie?

You need to return the myselfie on the first upcoming business day after the event. You can return the parcel at your local post office that offers daily pickup service before 11:00am. 

What happens if I return the myselfie too late? 

If you fail to return the myselfie on the first upcoming business day after your event there is a fee for delayed return of £149 per day until the myselfie has been returned to us. 

I have lost my return label - want can I do?

If you lose your return label please send us an email smile@hiremyselfie.co.uk immediately - then we can quickly send you a new one, which you will need to print out.

How do I get my pictures?

After we have received the myselfie, we will check that all the pictures have been uploaded and send them to you in a dropbox link - this link you can share with friends and family :)

Do we need to connected the myselfie to WIFI:

No, you do not need to connect the machine to WIFI, but to help you get the pictures faster we do recommend that you connect it to WIFI - if there is wifi available :)    

Can I use it when it arrives?

Yes, you can use it as much as you would like throughout the time you have it :) 

How do I setup the myselfie? 

Myselfie is very easy and simple to setup and only takes a efw minutes then you’re ready to take selfies :) You can see our setup video guide Here

Other questions? 

If you have any questions we’re happy for you to send us an email smile@hiremyselfie.co.uk or catch us via messenger on our website www.hiremyselfie.co.uk